We will gladly accept returns or exchanges if you find that you are not satisfied with your item. Shipping and handling charges are non-refundable. All orders have a 15-day return/exchange policy.
The return/exchange must be date stamped 15 days after the was SHIPPED, not 15 days from the day the item was received. If it is an item that you purchased directly from the Flood Clothing booth or store, the 15 day rule still applies. All returns/exchanges must have no sign of wear. If you are returning an item, once it is received you will be issued STORE CREDIT in the amount you paid for the item. All items that are purchased on sale or at a discounted rate are non-returnable.
We will not accept items past the 15 day time period. If you receive a defective product you must notify Flood Clothing within three days of receiving the product to be eligible for a return.
If you are purchasing any of the recycled items they will be shipped within 1-5 days via the USPS. If you are purchasing any of the crocheted items, they are made to order so they will take 10-14 to create and then ship. Please see shipping information for custom orders on the custom orders page. Here are the shipping rates:
- 0 oz. - 4.99 oz.:
- 5 oz. - 9.99 oz.:
- 10 oz. - 19.99 oz.:
- 20 oz. - 49.99 oz.:
- 50 oz. - 99.99 oz.:
- 100 oz. - 199.99 oz.:
- 200 oz. - 499.99 oz.: